Basis

Support Center

Frequently Asked Questions

Everything you need to know about our sourcing, subscription, deliveries, and packaging.

You choose your meals from our weekly rotating menu, and we deliver them fresh every Monday. Meals arrive ready to eat — just reheat and enjoy.

We focus on nutrition-first cooking — 40g+ protein, 12g+ fiber, 80% plants, and zero seed oils. Every meal is chef-prepared and arrives in a refillable glass jar.

You can pause or cancel anytime from your dashboard. There are no cancellation fees or lock-in periods.

We currently deliver to select metro areas. Enter your zip code when you sign up to confirm availability in your area.

Leave them out with your delivery tote and we'll pick them up, clean them, and reuse them — reducing waste with every order.

Still have questions?

Our support team is here to help. Reach out to us for specific nutritional requests, delivery schedules, or subscription issues.

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